Win365 Privacy Policy

1 Introduction and commitment

Win365 always places your privacy first. This Privacy Policy explains how Win365 collects, uses, protects, and gives you control over your personal information.

By using our platform, you are considered to have agreed to this privacy policy. Please read it carefully before creating an account.

Win365 is an internationally licensed online gaming platform. We protect our members' data by following the highest global security standards. Your trust is our most valuable asset — and we work every day to maintain it.

2 What Information We Collect

Win365 collects two types of information — what you provide directly and what is automatically gathered as you use the platform.

Information provided directly by you:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address
• Copy of national ID or passport (for KYC verification)
• Payment method details (Mobile Banking / Nagad / Rocket number)
• Messages or complaints submitted to the support team

Automatically Collected Information:

• IP address and device type
• Browser information and operating system
• Browsing activity and session duration on the platform
• Betting history and transaction records
• Data Collected via Cookies and Tracking Technologies

Win365 only collects the information that is necessary. Your financial details (such as bank account or card numbers) are never collected — all payments are processed entirely through your own mobile financial service app.

3 How Your Information Is Used

Win365 uses your personal information for the following purposes:

Win365 never sells your data to advertisers or commercial third parties. Our commitment to your privacy is unwavering.

4 Data sharing and third parties

Win365 never sells your data under any circumstances. However, information may be shared in the following limited cases:

• Payment processor: Necessary information is shared with mobile payment providers to process deposits and withdrawals.
• Licensing authority: Required data may be shared with regulatory authorities for compliance audits.
• Legal Obligations: Information may be provided in response to a court order or a lawful request from a government authority.
• Fraud prevention: Limited information may be shared with security partners to prevent money laundering or fraud.

5 Cookies and Tracking Technologies

Win365 uses cookies and similar technologies on its website and app, primarily to enhance your experience and ensure platform security.

The cookies we use:

• Essential Cookies: These are essential for maintaining your login session and security checks — the platform cannot function without them.
• Functional Cookies: Remembers your language preference, layout settings, and other customizations.
• Analytics cookies: To understand which parts of the platform are most used — without identifying individual users.
• Security cookies: To detect suspicious activity and prevent multiple accounts.

You can block or delete cookies at any time through your browser settings. However, disabling essential cookies may affect the availability of certain platform features.

6 How long your data is retained

Win365 does not retain your data beyond what is necessary. Data retention periods are outlined below:

• Account Information: For as long as the account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction records: A minimum of 5 years, as required by financial regulatory obligations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years after resolution.
• Cookie Data: Session cookies — deleted when the browser is closed; persistent cookies — stored for up to 1 year.

Once the retention period expires, your data is securely deleted or anonymized. Data may be retained longer where required by legal obligations.

7 Your Data Rights

Win365 fully supports your data rights. You may exercise the following rights at any time:

• Right to access: You can find out what information Win365 holds about you.
• Right to rectification: You may request that inaccurate or outdated information be corrected.
• Right to erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: You may request that processing of your data be restricted for specific purposes.
• Data portability: You may request a copy of your data in a specified format.
• Right to Object: You may object to marketing communications or certain types of data processing.

8 Security measures

Win365 uses industry-leading security technology to keep your data safe. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers are secured.
• Two-factor authentication (2FA): An extra layer of security for your account.
• Firewall and intrusion detection: Prevention of unauthorized access.
• Regular security audits: Regular audits conducted by independent experts.
• Staff Training: Only authorized personnel have access to your data.

Please note — no method of transmission over the internet is 100% secure. Win365 takes every precaution possible, but no organization can guarantee absolute security. Never share your password with anyone.

9 Child protection policy

Win365 strictly does not provide services to anyone under the age of 18. Child protection is the highest priority in our privacy policy.

• Age verification is mandatory at registration.
• We do not knowingly collect personal data from anyone under the age of 18.
• If we suspect any data has been collected from a minor, it will be deleted immediately.
• If you believe your child has registered an account, please contact support immediately.

10 Policy updates and contact

Win365 may update this privacy policy as needed. For any significant changes:

• The last updated date on this page will be revised accordingly.
• You will be notified via your registered email or app notification.
• For significant changes, your consent to the updated policy will be requested at login.

If you have any questions or concerns about this privacy policy, please contact the Win365 customer support team. We are available 24 hours a day, 7 days a week.